EVALUASI DOMAIN LAYANAN SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (SPBE) PEMERINTAH KECAMATAN SE-KOTA KUPANG

Abstract

With the Presidential Regulation number 95 of 2019 concerning the Electronic-SPBE-based Government System, every local government is obliged to implement SPBE services. In order to implement the Kupang City Samrt City road map and Kupang City SPBE master plan, it is necessary to map and evaluate the current condition of information system application services in each sub-district in Kupang City. To ensure the maturity level of services or application of information systems in the sub-district government in Kupang City, it is necessary to evaluate SPBE services using indicators based on the Regulation of the Minister for Administrative Reform and Bureaucratic Reform No. 5 of 2018 concerning Guidelines for Evaluation of Electronic-Based Government Systems (SPBE). This study aims to evaluate the maturity level of the SPBE service domain, including government administration services and public services in the sub-district government environment in Kupang City. The approach is based on Permenpan No. 5 of 2018 Indicators, aspects and on the SPBE service domain. The value of the SPBE service domain in the sub-district scope in the Kupang City Government is 0.132. With the maturity level, it has not reached a value of 1. The maturity level is at level 0 which is not included in the maturity criteria. Because the maturity level of SPEBE services is between 1 to 5. The maturity level has not yet reached level 1. The level 1 criteria is that SPBE services are provided in the form of one-way information. Likewise, the level of maturity in the aspects of government administration and public services does not reach level 1.