SISTEM PAKAR MENDIAGNOSA KERUSAKAN HANDPHONE BEBASIS WEB MENGGUNAKAN METODE NAÏVE BAYES PADA TOKO AGNES CELLULAR KOTA KUPANG

Abstract

Devices Mobile today not only to communicate only, additional facilities such as a camera, video and even Internet facility is also available on mobilephones.As time goes by, the development of mobile phones is increasing and the facilities are getting more and more developed. Based on the results of interviews with several users and technicians of Agnes Cellular, mobile phones have now become a communication tool that is commonly used by the public. Mobileusers are phone relatively large in number, the supporting reasons are the ability to access information faster and at a friendly price. With the development oftechnology cellphone, the level of damage can also be said to be high because there are several problems that often occur, bothproblems hardware and software. No different from other electronic devices, cellphones are also inseparable from damage. Until now, the cellphones number of damagedis very large, both from all types of cellphones. Expert systems are here to be helpers or assistants who will guide someone to solve problems with the support of expert data stored in the computer. With the help of experts, the information is summarized in the database as a source of handling the diagnosis of damage to the solution that will be carried out as a step in solving the problem. To diagnose damage to cellphones, researchers use themethod Naive Bayes. Naive Bayes is aclassification probabilistic simplethat calculates a set of probabilities by adding up the frequencies and combinations of values ??from a given dataset.