KHOTIMAH, A. H.; ELVINA, N. ANALISIS KUALITAS LAYANAN SIAKAD TERHADAP KEPUASAN PENGGUNA DENGAN MENGGUNAKAN PENDEKATAN ISO 9001 TAHUN 2015: STUDI KASUS PRODI TEKNOLOGI INFORMASI UNIVERSITAS BANGKA BELITUNG: ANALYSIS OF SIAKAD SERVICE QUALITY ON USER SATISFACTION USING THE ISO 9001:2015 APPROACH: A CASE STUDY OF THE INFORMATION TECHNOLOGY STUDY PROGRAM AT BANGKA BELITUNG UNIVERSITY. HOAQ (High Education of Organization Archive Quality) : Jurnal Teknologi Informasi , [S. l.], v. 16, n. 2, p. 177–180, 2025. DOI: 10.52972/hoaq.vol16no2.p177-180. Disponível em: https://publikasi.uyelindo.ac.id/index.php/hoaq/article/view/644. Acesso em: 2 may. 2026.